Contract Terms and Conditions:
1. Green Flower owns all title, copyright and all intellectual property rights in the online learning programs, related
products, portals and any modifications or translations of them (“the Property”). The authorized signor acknowledges
that you do not own and shall not acquire any title, copyright or any other intellectual property rights in the Property
and shall not modify, translate adapt or otherwise amend the Property and shall only use them for your private
educational or informational purposes in accordance with any instructions provided by Green Flower.
2. Except as expressly stated in the courses, any copying, distribution, transmission, or publication of the Property is
strictly prohibited without the express permission of Green Flower received in writing.
3. Green Flower reserves the right to update, alter, suspend or discontinue any aspect of the products or site to improve the user experience.
4. Access to the Green Flower Institute Dispensary Associate Certificate, the Green Flower Institute Cultivation
Technician Certificate, the Green Flower Institute Manufacturing Agent Certificate, and the RVT programs end 90-
days from the launch of the program.
1. Complete Solution Licenses are active starting 90 days from the agreement date or on the date of launch, whichever comes first.
2. For our 90-day programs (RVT & GFI Certificates), the countdown clock begins on the day the user is assigned the course.
3. Full payment is due prior to the launch date. Any user may be refused access to the learning library if payment is
4. Once payment has been received for all or part of the Enterprise license, the right of termination ceases without consent of both parties.
5. This Order Form is non-cancelable and non-refundable.
6. Customer will maintain complete and accurate billing and contact information with Green Flower Media, Inc. and will notify Green Flower Media, Inc. of any inaccuracies on an invoice within the period the licenses are active.
Credit Cards Accepted: Visa, MasterCard, AmEx, and Discover Check Payment Information:
Make checks payable to:
Green Flower Media, Inc.
4744 Telephone Road, 3-289
Ventura, CA 93003
ACH/WIRE Payment Information:
Beneficiary Name: Green Flower Media, Inc.
Bank Name: Wells Fargo Bank
Routing Number (ACH): 121042882
Routing Number (WIRE): 121000248
Account Number: 7995884397
Proposal T&C’s – Payment, cancellation, transfer and refund terms
Pricing and Payment
1. Corporate licenses are paid in total upfront unless otherwise agreed. Enterprise licenses are typically for a 12-month period unless opting for GFI Credentials (45-Day Access).
2. Where Green Flower has received authorization to invoice an employer – not subject to an enterprise license – the following terms apply:
a. Full payment is due prior to the course start date. Any delegate may be refused participation on a course if payment is outstanding.
b. Providing the booking is made 30 days prior to the commencement of the course, invoice payment terms are 30 days from the date of the invoice.
c. Payment is due immediately if the booking is made less than 30 days before the course start date.
3. The employer is liable for all unpaid invoices. Green Flower reserves the right to recover any reasonable debt collection costs in connection with overdue payments and to charge interest on late payments at a rate of 4% above effective funds rate.
4. Once payment has been received for all or part of the Enterprise license, the right of termination ceases without consent of both parties.
5. The term of this Enterprise license shall last one year from the receipt of payment.
Use, Provision, and Expected Service Level of Online Learning Tools
6. You are solely responsible in all respects for the use, protection and confidentiality of any password given to you or selected by you for use on the online portal. Such passwords may only be used by you personally and may not be shared or transferred to any third parties. You must notify Green Flower immediately of any
unauthorized use or breach of security regarding site access which comes to your attention.
7. You are responsible for ensuring that your computer system meets all relevant technical specifications to use the site, is compatible with the site, and capable of running the products. You must not attempt to interfere in any way with the proper working of the site and in particular you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website,
router, or any other internet connected device.
8. Green Flower reserves the right to update, alter, suspend, or discontinue any aspect of the products or site to improve the user experience.
9. Although all reasonable care is taken to ensure the accuracy of information contained in Green Flower’s products, portals, and within our website, the information and advice is provided without any representation or warranty as to its accuracy and in no event shall Green Flower be liable for any loss or damages arising in connection with the use of this information.
10. Green Flower will use all reasonable efforts to make the portal available but cannot guarantee that the portal will operate continuously or without interruptions. The portal may provide links to other websites,
which are not under the control of Green Flower. Green Flower shall not be responsible in any way for the content of any third-party website, however accessed. Green Flower provides such links only as a convenience and the inclusion of any link does not imply endorsement by Green Flower of the content of such sites.
Intellectual Property Rights
11. Green Flower owns all title, copyright and all intellectual property rights in the online learning programs, related products, portals, and any modifications or translations of them (“the Property”). The delegate acknowledges that you do not own and shall not acquire any title, copyright or any other intellectual
property rights in the Property and shall not modify, translate, adapt, or otherwise amend the Property and shall only use them for your private educational or informational purposes in accordance with any instructions provided by Green Flower.
12. Except as expressly stated in the courses, any copying, distribution, transmission, or publication of the Property is strictly prohibited without the express permission of Green Flower received in writing.
13. The nature of the services provided by Green Flower means that we will obtain, use, and disclose (“Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By registering to use the Products you agree to this Use.
14. Green Flower will endeavor to take all reasonable steps to protect your personal Data including the use of encryption technology but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
Last modified: 11/15/2022
PUBLIC TERMS & CONDITIONS
These terms and conditions apply to Services provided by Green Flower of 5600 Everglades Street Unit C Ventura, CA 93003 United States (“Green Flower” or “we” or “us”).
You may contact us on firstname.lastname@example.org
Please read these terms and conditions carefully before purchasing an online course and print off a copy for your records.
If there is any conflict between our Website Disclaimer, these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Online Course or Taught Course then the conflict shall be resolved by applying the following order of priority:
For purchases via our website, by clicking on the “Accept” button you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.
“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.
“Course Materials” means the information provided by Green Flower to accompany a course provided as part of the Services in hard copy or electronic form.
“Fees” means the fees paid by you to Green Flower for the Services.
“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely.
“Services” means the provision of the Online Course with such other services as agreed from time to time and purchased by you through the Website.
“Website” means www,greenflowermedia.com
“you” means the individual purchasing the Services.
2. The Services
2.1. A description of the Services together with the dates on which the Services will begin are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.
2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.
3. Ordering Services
Purchasing Services via the Website
3.1. In order to purchase any of the Services on-line you must register for an account with us via the Website. If you already have an account with us you can log into your account using your user name and password.
3.2 Cancellation and Variation:
If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.
4.1. The Fees for the Services shall be as set out on the Website
4.2. Unless otherwise specified at the time you purchase the Services the Fees are inclusive (check) of sales or other local taxes
4.3. Fees for the Service selected by you on the shall be debited from your credit / debit card at the time of purchase. Fees must be paid in full prior to accessing any Online Course.
4.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and Green Flower shall not be responsible for these.
4.5. You shall be responsible for all costs you incur in connection with your access onto any Online Course.
4.6. Refunds, Cancellations, Purchase Transfers: All purchases of online products, including online courses and online exams, are final, nonrefundable, and nonreturnable. Online courses expire 90 days from the date of purchase. Provided you do not access more than 20% of the content purchased AND we receive your refund or program change request within the first 7 days from the date of purchase, we may, at our sole discretion, allow you to exchange purchase of one GFI certificate program enrollment for another GFI certificate program enrollment.
4.7. Commercial Support: We do not and will not in the future seek or accept commercial support, including sponsorship, for certificate programs.
5.1. Although Green Flower aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programs or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.
5.2. Green Flower’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course in relation to which a dispute has arisen.
5.3. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
6. Intellectual Property
6.1. All Intellectual Property Rights in the Course Materials and Online Courses are, and remain, the intellectual property of Green Flower or its licensors.
6.2. You are not authorized to:
(i) copy, modify, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written consent;
(ii) record on video or audio tape, relay by videophone or other means the Online Course
(iii) use the Course Materials in the provision of any other course or training
(iv) remove any copyright or other notice of Green Flower on the Course Materials;
(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.
Breach by you of this clause 6.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.
6.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive license to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.
7.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
7.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.
7.3. This clause shall continue notwithstanding termination of these terms and conditions.
8.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.
10. Data Protection
10.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.
10.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.
10.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Green Flower
10.4 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.
10.5. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.
10.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
10.7. Green Flower endeavor to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
10.8 You are solely responsible in all respects for the use, protection and confidentiality of any password given to you or selected by you for use on the online portal. Such passwords may only be used by you personally and may not be shared or transferred to any third parties. You must notify Green Flower immediately of any unauthorized use or breach of security regarding site access which comes to your attention.
10.9 You are responsible for ensuring that your computer system meets all relevant technical specifications to use the site, is compatible with the site and capable of running the products. You must not attempt to interfere in any way with the proper working of the site and in particular you must not attempt to circumvent security, tamper with, hack into or otherwise disrupt any computer system, server, website, router or any other internet connected device.
11.1 Green Flower seeks to use all reasonable endeavors to ensure that we provide the highest quality services possible for our students, clients and partners, but we acknowledge that there may be times where a delegate wishes to bring an issue to our attention or raise a concern regarding an aspect of our service.
In most instances, the issue can be resolved simply by discussing it with the individuals involved, or raising the issues with the relevant member of the client services team. The majority of issues can usually be resolved quickly and easily through either of these channels. Alternatively you can use the evaluation surveys provided for certain programs to raise issues – these will all be processed and analyzed.
If the matter is not successfully resolved to your satisfaction via informal means, or the issue is of a serious nature, a formal complaint should be made in writing to email@example.com as soon as is reasonably possible. The earlier the subject is raised the more likely that the matter will be resolved satisfactorily. Written complaints should state clearly the type and nature of the issue and summarize what steps have been taken to date to resolve it, as well as highlighting why these steps were deemed unsatisfactory. You will receive a response within 3 business days.
11.4 Once a decision has been made, the complainant will receive a summary which sets out details of the findings and, if the complaint is upheld, indicates what action will be taken.
Computer Systems and Virus Protection
Green Flower Media continuously reviews the services we provide to ensure they deliver appropriate levels of security and safety for our users. We recommend that users browsing any website, including Green Flower, GF Institute, or Ganjier, have up to date security and anti-virus software installed. Green Flower Media cannot be held responsible for any damage to a user’s computer or access device, caused either directly or indirectly by use of our services.
This document outlines the process of submitting an appeal by a certificate exam taker, certificate applicant or by an individual whose certificate has been invalidated in accordance with policy Certificate Issuance, Use and Invalidation
Any candidate who has been denied eligibility to sit for an exam, failed an exam or whose certificate has been revoked may appeal by submitting a written request to the Service Center within 30 calendar days of notification of the denial or revocation
12.2. The Process
Upon receipt of the appeal, the Service Center forwards the request to the Chair of the GFI for review. The chair may escalate the concern to the Certificate Steering Committee in order to make a final decision on the appeal within 30 days of receipt of the written request.
The final decision will be communicated in writing to the individual who submitted the appeal within 10 days of making the decision
The decision concerning the appeal is final
The Appeal Request Form is found on the website under Terms & Conditions. It must be completed online through the template form – Template below
12.3. Appeals Request Form
All requests for appeal must be submitted to GFI within 30 days of the original incident.
By clicking the SUBMIT button, your appeal is automatically sent to the Service Center for processing.
WEBSITE TERMS AND CONDITIONS OF USE AND PRIVACY STATEMENT
These website terms and conditions (the “Terms”) bring together all our website policies, terms and conditions of use and other information about using the Website. The Terms also govern your use of the Website, our mobile application, and anywhere that these Terms are posted, in which case, the term “Website” herein covers the site or application on which these Terms are posted. Please read these Terms carefully. If you do not agree with these Terms, then please do not use the Website. If you do use the Website, then your conduct indicates that you agree to be bound by these Terms. We may change these Terms from time to time without notice to you in our sole discretion.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Website. Access to the Website is permitted on a temporary basis and we reserve the right to withdraw, modify or suspend the service we provide on the Website without notice. We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website at any time for any period.
We may change the format and content of the Website from time to time without notice to you in our sole discretion. We cannot and do not guarantee that any content of the Website will be available or free from viruses and/or other code that may have contaminating or destructive elements.
When registering for an account you warrant that all information you provide is true and accurate to the best of your knowledge and belief. We reserve the right to refuse to register any user. You are solely responsible for protecting your login details and password and we will not be held liable for any loss or damage that may result from your failure to do so.
If you wish to close an account you have registered with us, then you may do so by emailing our client services team at firstname.lastname@example.org We may close your account at any time if we believe you are in breach of these Terms or, acting reasonably, we believe it appropriate. Should we close your account, we will provide you notice of such closure.
Except to the extent permitted by these Terms you are not allowed to:
We are the owner or licensee of all intellectual property rights in the Website and in any content of the Website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos). You may only use any content of the Website for your personal, non-commercial use and may not reproduce, modify, transmit, license or publish it, in whole or in part, for any purpose without our prior written consent. In the event of any permitted copying, redistribution or publication of Website content, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading Website content.
If you wish to link to the Website please contact the website manager at email@example.com
Public posting areas
Please note that any information you include in a message you post to any public posting area is available to anyone with Internet access. If you do not want people to know your e-mail address, for example, do not include it in any message you post publicly.
When you visit the Website, we automatically gather and store the following information in order to track the use of our website:
We will not make any attempt to identify individual Website users or their particular browsing activities from the information listed above. The information listed above is stored and used in the aggregate only, in order to provide us with information about the general use of the Website. Our Website logfiles are analyzed in order to make improvements to the Website.
Personal data is not stored nor captured through the Website without the prior knowledge and consent of users. Where personal information is captured (e.g. through web-based forms for feedback, registration, requests, etc.), the user will be informed as to what personal information is being collected, who will use it, and for what purpose(s) it will be used.
We may collect and process the following information about you:
Any personal data that you give us will be treated with the utmost care and security. We will hold your personal information on our systems for as long as it is still used for the purpose stated when originally requested. We will only collect personal information which you knowingly and willingly provide, for example by sending emails or completing online forms.
We will use the personal information you provide to:
We make every effort to ensure the secure collection, transmission and storage of personal data in accordance with the nature of such data. Please note that we reserve the right to share your personal data with third parties.
You can tell us not to contact you with information regarding our products and services by following the unsubscribe instructions on any communications sent to you or by contacting us on firstname.lastname@example.org
Cookies are small pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Website and will last for longer. Cookies can therefore either be persistent or session based.
We may share or disclose your personal information in the following instances:
Except as described in these Terms or at the time we request the information, we do not otherwise use, share or otherwise disclose your personal information to any third parties.
We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
While we strive to keep the information that you supply directly or indirectly secure, please be aware that the Internet is not a fully secure medium.
You may request a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. Should you request that we amend or suppress records containing your personal data, we will endeavor to do so as promptly as practical. However, you may receive communications for a transitional period while we process your records.
We communicate with users who subscribe to our services on a regular basis via email and text message. For example, for e-mail marketing, we may use your e-mail address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. If you provide your mobile phone number and ask to receive information by text message, we may provide information in that manner. Additionally, we may send automated text messages (if you provide consent). Where you consent to receive automated text messages from us, please note that your consent includes consent to receive both autodialed and/or pre-recorded telemarketing text messages or non-automated messages from or on behalf of us and our affiliated companies at the telephone number you provided. You further understand that consent is not a condition of purchase and that message and data rates may apply. Additional terms and conditions, including message frequency, are provided at sign-up for any automated messages.
We provide you the opportunity to exercise an opt-out choice if you do not want to receive certain types of communication from us, such as emails or updates from us regarding new services and products offered on this Website or if you do not want us to share your personal information with third parties. For e-mails, the opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where information is collected or by contacting us. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email. You may also opt-out by sending us an email at email@example.com. Additionally, an opt-out will not remove you from messages that we are required to send under relevant laws or regulations. You may ask us not to contact you by text message at any time by responding to a text message after it is received. For automated text messages, you will have the opportunity to opt-out by replying “STOP” to any message received. Please note that you hereby consent to receiving a confirmatory message in response to any opt-out request.
Last modified: 11/15/2022
Below, you will find the forms for filing grievances with Green Flower’s support & review teams. All new complaints can either be filed using the ‘Complaints’ form provided below, or by opening a new ticket directly with Green Flower Media’s support team by emailing firstname.lastname@example.org. If, after filling out a complaint/support ticket, you are not satisfied with the resolution of your issue, you may file an appeal using the ‘Appeals’ Form. (For Program Managers & Auditors: For very large, systemic issues demanding attention, please use the ‘CAPA’ form provided in the third tab below.)